Posts

Dr. Jacquelyn Kung on The Main Thing podcast

Aging Into Happiness – Dr. Jacquelyn Kung 

“We get happier as we get older,” said Dr. Jacquelyn Kung, CEO of Activated Insights, and a Nexus Insights Fellow. Kung was recently interviewed by Skip Lineberg, host of The Main Thing Podcast, about elder care, and her passion to improve the aging experience.

The main thing I’ve learned in my lifetime so far is that getting older is what you make of it. And I see it as full of good news,” said Kung. Research from the University of Chicago shows that from the 50s onwards, into the 80s, happiness increases. “Socially, we get happier as we get older, and the research shows that.” 

Mentally, people do lose recall memory, which allows them to remember particular words, or people’s names, “That does go out the window when we age,” she said. Recognition memory, however, remembering faces or the situations we’ve been in together, stays pretty constant through life.

As for physical decline, Kung said that a lot of people think of aging and physical decline as synonymous. “If we don’t stay physically active, then we do physically decline. But when we stay active, walking or exercising, there isn’t that physical decline as much as we think.”

“Getting older is what you make of it. And I see it as full of good news.”

Kung said that her passion for working in aging services began when she was a child, living across the street from a nursing home. “There were lots of people sitting around in their wheelchairs, waiting for people to come to visit them, and I realized I could help.” She began by volunteering in that nursing home. Over the course of her career, she continues to see many ways to help. “What I’ve learned since then is that there are huge opportunities to improve aging in the US.”

Kung’s company, Activated Insights, is a technology company that supports better employee and customer experiences for aging service providers. It provides intelligence, services, and insights to people who run assisted living communities. “If you’re not happy with your score in one place or another,” said Kung, “we have a set of software tools to help you get better.”

Listen to the podcast:

Dr. Jacquelyn Kung has worked in senior care for nearly 30 years, first as a nursing home volunteer then caregiver. Her team now works tirelessly to bring innovation and ideas to Activated Insights’s 4,000 partner locations. Dr. Kung is the CEO of the Senior Care Group at Activated Insights, a Great Place to Work Company.

Subscribe to Nexus Insights

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Overcoming loneliness among seniors

The Opposite of Loneliness

Originally published in 2018, and now even more important and relevant since the start of the COVID-19 pandemic and the isolation so many have experienced, The Opposite of Loneliness is an essay that explores the cost of loneliness, and that recommends effective ways to address is at the personal and the societal level. 

The English language has its limitations. For example, take the word ‘love’. The English language uses one word, for which the Greeks needed seven words – ranging from eros (sexual love) to philia (friendship love) to agape (love of stranger) – to accurately describe.

A similar example is with the opposite of loneliness. Merriam-Webster defines lonely as “being without company,” “cut off from others,” “sad from being alone” or “producing a feeling of bleakness or desolation.”  According to the late researcher on loneliness and pioneer of social neuroscience, Dr. John Cacioppo, English doesn’t offer an adequate antonym. He suggested the closest proxy was “normal”, although that is clearly not a satisfactory solution. It’s too all-encompassing. It’s not descriptive enough.

Marina Keegan, a senior at Yale University at the time, didn’t have a word for the opposite of loneliness in her New York Times bestselling posthumous collection of essays and stories The Opposite of Loneliness, but she knew that’s what she wanted. She says:

We don’t have a word for the opposite of loneliness, but if we did, I could say that’s what I want in life. What I’m grateful and thankful to have found at Yale, and what I’m scared of losing when we wake up tomorrow and leave this place. 

It’s not quite love and it’s not quite community; it’s just this feeling that there are people, an abundance of people, who are in this together. Who are on your team. When the check is paid and you stay at the table. When it’s four a.m. and no one goes to bed. That night with the guitar. That night we can’t remember. That time we did, we went, we saw, we laughed, we felt. The hats.

Sadly, Keegan didn’t experience the opposite of loneliness in the real world as she died in a car accident just weeks before graduation.

Loneliness is Becoming Normal

Unfortunately, loneliness itself is becoming increasingly normal. Loneliness has doubled since the 1980s, and now over 40% of adults report feeling lonely. In his Harvard Business Review cover story, Dr. Vivek H. Murthy, the former US Surgeon General, indicates that loneliness and weak social connections are associated with a reduction in lifespan similar to that caused by smoking 15 cigarettes a day, and even greater than that associated with obesity.

One the most powerful predictors of loneliness is living alone. This is particularly threatening for older adults, as about 1/3 of Americans over 65 live alone and over 50% of women over 75 live alone.

But, of course, people living among others can still feel lonely. In this regard, Dr. Cacippo describes loneliness as “perceived isolation.” The viral video, #EatTogether, by a Canadian grocer illustrates that you can live among plenty of people in an apartment building and still feel disconnected.

This phenomenon is not unique to the United States. The UK has over 9 million people suffering from loneliness. More than a third of older adults report being overwhelmed by loneliness. A whopping 80% of British citizens over 85 live alone.

Japan is perhaps the most challenged with loneliness coupled with the highest percentage – about a 25% — of its citizens 65 or older. Demographics coupled with frayed families and communities have made it particularly difficult, according to a recent in-depth article by the New York Times (“A Generation in Japan Faces a Lonely Death”). Sadly some people are even committing crimes to benefit from the social connection in prison.

How Can We Make The Opposite of Loneliness Normal Again

More seems to be known about increasing loneliness than what to do about it. The UK made a PR splash by creating a “Minister of Loneliness” in January. The anticipated focus of this ministry is to (a) create practices and programs that cultivate conversation, friendship and empathy: the founding of community allotments where solitary folks might gather, and (b) instigate knock-on-door initiatives, with volunteers targeting lonely souls. But it is an open debate as to whether we can institutionalize the elimination of loneliness.

Dr. Cacioppo’s research tested a number of methods and tactics, including many that did not demonstrate positive success. One successful tactic is to change how lonely people think about other people, having them understand what happens when their brain goes into self-preservation mode. Dr. Cacioppo’s research suggests that treating it like a disease is difficult because social connection requires a two-way relationship with others.

One simple yet significant approach is to more commonly practice kindness. Lonely people need an especially heavy dose of kindness. If more people were able to identify those lonely around us and choose to act kindly, say by an empathetic cashier to a lonely shopper at check-out, it would certainly help.

The Important Role of Where You Live

What is probably not mentioned enough in these conversations is the role of where we live in the context of loneliness. Living alone is a driver of loneliness. Fortunately, there are emerging, alternative housing models that help facilitate interaction and connection. For example, co-housing, a communal living approach that integrates shared spaces and a common house for community meals, is a popular housing option in Denmark with some successes in the US, and has demonstrated improved social connection, particularly across generations. EngAGE is an organization that integrates a whole-person approach to creative living, providing college-level programs in the arts, wellness and lifelong learning into existing communities.

Living in cities or in more dense suburbs (or “sub-urbs”) offers the prospect of a greater number of interactions with a diverse number of people. Susan Pinker, author of The Village Effect, points out that technology can be helpful in bringing people together for important face-to-face connection. In her research, she has found that it’s not just close friends that keep people from being lonely; it is also a broader network of connections, in concert with close friendships, that help people thrive.

At SmartLiving 360, we believe location, design and an ethos of social connection can go a long way towards helping build sustained social connection. Walkable locations make it easy for people to see others. Accessible, communal spaces designed for formal and informal connection make it easier to get to know your neighbor. In addition, having a culture where social connection is important helps residents self-select to be part of such a community. Our Lifestyle Ambassador is central in our approach as he knows each resident by name and serves as a catalyst for creating community. We have witnessed the positive impact.

The Opposite of Loneliness is Our Responsibility

Technology advances, shifting family dynamics and changing demographics are all conspiring to make loneliness more common. However, as we all become increasingly aware of the risks to our health and well-being, it is important that we make lifestyle decisions to ward off the hazards of loneliness, particularly as we age. Fortunately, new, innovative housing models will make it easier to embrace the opposite of loneliness at every stage of life.

The Opposite of Loneliness was originally published on SmartLiving 360.

Place plays a significant yet often unacknowledged role in health and happiness. Ryan Frederick, CEO of SmartLiving 360 and a Nexus Insights Fellow is the author of the upcoming book Right Time, Right Place, in which he explores more deeply the idea that where you live matters enormously – especially during the second half of your life.

Subscribe to Nexus Insights

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

CALA Summer Symposium

Bob Kramer Provides Insights on Finding Opportunities Amidst Disruption at the CALA Summer Symposium

COVID-19 has brought new challenges to senior housing and the aging services industry. Those challenges can be framed as hurdles, or they can compel us to rethink how we do things, and can provide a catalyst for innovation.

How do you make that switch, to finding the opportunities in the midst of difficult times? Join Bob Kramer, president of Nexus Insights, at the CALA Summer Symposium, where he will discuss how disruption can lead to opportunities to challenge the status quo. “The scope of the disruption and the speed of the changes triggered by the response to the COVID-19 pandemic can be overwhelming, even as they are unprecedented,” said Kramer.

“What does this mean for the future of senior living?” he asked. “How will we change how we communicate with residents, family members and staff, how we think about the delivery of healthcare to our residents, and how we describe and deliver an attractive value proposition to prospective residents and their families? Why is a strong culture so essential in a crisis and why must we better segment our market and differentiate our products in the future?” Kramer is excited to address the difficult questions.

The founder of the National Investment Center for Seniors Housing & Care (NIC), Kramer is a mentor to the industry, and an aging services entrepreneur. He recently started his newest venture, Nexus Insights, an advisory firm that helps clients by leveraging a network of leading thinkers and thinking leaders to develop provocative ideas and new models for the future of aging services. The company aims to help the industry and society rethink aging from every angle.

This presentation is part of the CALA Summer Symposium, which is being held virtually this year on June 23 and 24th. The annual symposium provides participants a chance to gather the information and encouragement that will bolster you in your work and help you fulfill your priority of making sure residents and team members stay safe and healthy.

The mission of the California Assisted Living Association (CALA) is the betterment of Assisted Living, Memory Care and Continuing Care Retirement Communities. It represents over 660 providers, and more than 150 associated businesses, and provides tools and resources to support day-to-day operations and quality of care for residents. It also supports ongoing advocacy efforts to help shape policy and clarify regulations.

In Kramer’s session, “Opportunities Amidst Disruption,” you will gain insights into how providers will rise up to meet current and future challenges, through grit, resilience, patience, innovation, and collaboration. The session is on Wednesday, June 24 at 1:15pm PT.

CALA Summer Symposium
June 23-24, 2020
Registration

Bob Kramer on Opportunities Amidst Disruption
Wednesday, June 24
1:15pm – 2:15pm PT

Subscribe to Nexus Insights

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Bob Kramer Challenges Traditional Aging Models - Eden Alternative Live

Nexus Insights’ Bob Kramer Will Challenge Traditional Aging Models in an Online Eden Alternative Live Presentation

Nexus Insights President Bob Kramer will be challenging traditional approaches to aging and aging services in a live, online event hosted by The Eden Alternative. The event, which is free to attend, will stream live on Facebook and YouTube on May 6th at 3:30PM Eastern Time.

Kramer will be joined by Jill Vitale-Aussem, President and CEO of The Eden Alternative, for a discussion on ‘Rethinking Aging and Aging Services.’ Kramer and Vitale-Aussem, who recently joined Nexus Insights in the role of Advisor, will share insights on how COVID has impacted the senior living industry, reflecting on both the permanent changes and the opportunities that might result both in and out of the field of aging and aging services.

Vitale-Aussem describes Kramer, the founder and former CEO of The National Investment Center for Seniors Housing & Care (NIC), as “one of senior living’s most influential thought leaders.” She says, “We’re thrilled to have Bob Kramer join us on our Eden Alternative Live show. Bob’s voice and vision are perfectly aligned with the Eden Alternative’s work to disrupt the traditional framework of aging services, and drive empowered cultures of purpose, growth, meaning and belonging.”

Less than a month ago, amidst the virus chaos and coverage, serial entrepreneur Kramer recognized a terrific failing for the underserved senior population, which spurred the creation of Nexus Insights. The company leverages industry thought leaders and experts to help organizations think about, plan for and engage staff for their role in the future of our older adults and the world in which they thrive.

“The latent and blatant ageism portrayed in response to COVID-19 was a clear signal that we need to think differently about aging and the role of older adults,” says Kramer. “Nexus will lead organizations through the development of actionable, person-centered models which will reflect equally how we engage with older adults and how they engage with us.”

The Eden Alternative is an international, non-profit 501(c)3 organization dedicated to creating quality of life for Elders and their care partners, wherever they may live. Their mission is to improve the lives of the Elder and their Care Partners by transforming the communities where they live and work.

The live event is free to attend and will be broadcast live to Facebook and YouTube. These platforms allow people to join and watch in real time, engage in real time dialogue and ask questions during the event. Those unable to join during the event can view a recording later, and will still have the opportunity to comment and ask questions. 

Bob Kramer Challenges Traditional Aging Models - Eden Alternative Live May 6

Rethinking Aging and Aging Services
Wednesday, May 6th, 3:30pm ET/12:30pm PT
Event link: https://bit.ly/2L0J1f7

Subscribe to Nexus Insights

Enter your email address to subscribe to this blog and receive notifications of new posts by email.