In addition to regular appearances on national broadcast, digital, and print platforms, Nexus Insights Fellows often speak at events around the globe.
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Don’t restart until you reset: Thinking differently about engagement
July 14, 2021 @ 1:00 pm - 2:00 pm EDT
In 2020, senior living operators completely altered engagement strategies and gained a deeper understanding of what drives residents’ feelings of joy, purpose and willingness to try new things. Now, many prospective residents are hesitating to move in as they re-evaluate their own definitions of well-being and sense of purpose. Before we start filling activity calendars and returning to previous norms, let’s pause and redefine true resident engagement: A personal and purpose-driven journey that keeps residents connected to the things they cherish while supporting their well-being.
Resident engagement geek and strategist Sara Kyle and agent provocateur Bob Kramer challenge the engagement norm and introduce a framework for a more expansive engagement strategy that could move your engagement programs from cliché to a true competitive differentiator. They will provide the guidance and tools you need to start your engagement revolution today.
Attendees of this webinar will:
- Discover the three reasons that the engagement programming on which you’ve relied no longer will work
- Learn the five steps for creating a roadmap to build a more sophisticated and effective resident journey experience
- Explore the variety of measurements you can use to determine whether your new strategy is working
- BONUS: Create a compelling message to help you sell your leaders, residents and families on a new engagement model
By attending this program in its entirety, you can earn 1 CE credit!