Relief ahead for health care worker burnout

Relief Ahead: HHS Funds 3-Year Program to Reduce Health Care Worker Burnout

Another cost of the COVID-19 pandemic? Caregiver burnout. Research firm Activated Insights conducted a two-year survey of 330 senior living and care workers. The results? “Worker burnout increased substantially during the pandemic at independent living, assisted living, memory care and skilled nursing facilities,” according to a report by McKnight’s Senior Living.

One of the surprising findings is that burnout declined by 12% for home care workers. 

In a conversation with McKnight’s Home Care Daily. Activated Insights CEO and Nexus Fellow Jacquelyn Kung suggested an explanation for the decline. Home care agencies “have adapted very quickly and are supporting their employees a lot more than they have in the past.” 

The good news? The U.S. Department of Health and Human Services (HHS) has announced $103 million in funding for a three-year program to Strengthen Resiliency and battle worker Burnout. 

Worker burnout increased substantially during the pandemic at independent living, assisted living, memory care and skilled nursing facilities.”

“It is essential that we provide behavioral health resources for our healthcare providers — from paraprofessional to public safety officers, so that they can continue to deliver quality care to our most vulnerable communities,” HHS Secretary Xavier Becerra said in the announcement.

The McKnight’s report went on to say, “In awarding the money, HHS said healthcare providers face many challenges and stresses due to high patient volumes, long hours and workplace demands during normal time. During the pandemic, those challenges were amplified and had a disproportionate impact on rural communities and communities of color.”

Read the full article.

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Patient and physician trust in U.S. Health Care

Trust in the U.S. Health Care System: New Findings

Caroline Pearson, Senior VP of Health Care Strategy at NORC at the University of Chicago and a Nexus Insights Fellow, announced the release of new research from NORC that examines physician and patient trust in the U.S. health care system. The research was conducted as part of the ABIM Foundation Building Trust initiative. 

The study, which surveyed 2069 adults from the general public and 600 physicians, found that while 78% of patients report high levels of trust in their doctors, trust is lower among Black, Hispanic, lower-income, and younger patients.

Other key findings from the study:

  • Both physicians and patients trust clinicians more than they trust the healthcare system as a whole.
  • While most physicians trust community health services to support patients’ health and well-being, physicians report lower levels of trust in long-term care and home healthcare providers, who are essential during discharges and care transitions.
  • Physicians overestimate their patients’ ability to adhere to their treatment recommendations.
  • Although physicians understand the importance of building trust with patients, they do not always perform trust-building behaviors.
  • The majority of the public reported favorable or no change in how much they trust their doctor due to the pandemic, however roughly 30% of physicians experienced a decrease in their level of trust in the healthcare system and healthcare organization leadership during the pandemic. Rebuilding trust is needed. 

The nonpartisan and objective research organization NORC at the University of Chicago was founded in 1941 as the National Opinion Research Center.  It’s purpose is to help governments, nonprofits, and businesses make better decisions through data and analysis.

See the findings.

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